1. Scope
This Privacy Policy applies to applications, mobile games, websites, software products and related digital services published or operated by Metasoft Bilgi Teknolojileri A.Ş. ("Metasoft", "we", "us" or "our").
It describes the types of information we may access, collect, use, disclose, retain and delete, and the choices available to users. This policy is intended to serve as the governing privacy policy for Metasoft products unless a specific product presents a separate privacy notice.
For enterprise, healthcare or institution-operated products, Metasoft may process data on behalf of a customer organization. In those cases, the customer organization may act as the data controller and additional contractual or privacy terms may apply.
2. Information we may handle
Depending on the product and the features you use, we may handle some of the following categories of information. A product that does not require a category of data does not collect it merely because it is listed in this policy.
| Information you provide | Name, contact details, account information, support messages, feedback, content you submit, and other information you choose to provide through a product. |
|---|---|
| Device and app information | Device model, operating system version, app version, language, country or region, device or app identifiers, and technical configuration information. |
| Usage and diagnostics | App interactions, session information, gameplay or feature activity, performance information, crash logs, diagnostics and error reports. |
| Network information | IP address, connectivity information and general location inferred from network information where necessary for security, service delivery or analytics. |
| Advertising information | Advertising identifiers, ad interaction information and consent choices where a specific app displays advertising or uses advertising measurement services. |
| Permissions and user content | Photos, files, camera, microphone, notifications, location or other permission-gated information only when a specific feature requires it and the user grants the relevant permission. We do not access permission-gated data solely because this policy lists it. |
Sensitive information
We do not intentionally collect sensitive personal information unless it is necessary for a clearly disclosed feature or service. If a specific Metasoft product requires sensitive information, we provide appropriate notice and request permissions or consent where required by applicable law and platform rules.
3. How we use information
We may use information for the following purposes, as applicable to the product:
- to provide, operate, maintain and improve our apps, games and services;
- to create and manage accounts where account functionality is offered;
- to save progress, preferences, settings or other product state;
- to provide customer support and respond to inquiries;
- to detect crashes, diagnose technical problems and improve reliability;
- to understand feature usage and improve product design and performance;
- to protect users, our services and our business from fraud, abuse and security threats;
- to display, measure or limit advertising where advertising is part of the product;
- to comply with legal obligations and enforce applicable terms.
5. Analytics, advertising and similar technologies
Some Metasoft products may use analytics, crash reporting, attribution or advertising technologies to understand product performance, measure engagement, diagnose issues or support advertising.
Where advertising identifiers, cookies or similar technologies require consent or user choice under applicable law or platform rules, we seek or honor those choices as required. The exact technologies used can vary by product and version.
6. Secure data handling
We use reasonable administrative, technical and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss or misuse. Depending on the product and data involved, these measures may include encrypted transmission using HTTPS/TLS, access controls, authentication, least-privilege practices, logging, monitoring, backups and secure development practices.
No method of transmission or storage is completely secure. We therefore cannot guarantee absolute security, but we work to maintain safeguards appropriate to the nature of the data and the risks involved.
7. Data retention and deletion
We retain information only for as long as reasonably necessary to provide the relevant product, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, maintain security and enforce agreements. Retention periods may vary depending on the type of data, the product and applicable legal or contractual requirements.
When information is no longer required, we take reasonable steps to delete, anonymize or de-identify it, unless continued retention is required or permitted by law.
Account deletion
If a Metasoft app allows users to create an account, the applicable product will provide a clear account-deletion method in the app and/or through an accessible deletion mechanism as required by applicable platform rules. Users may also contact us using the privacy inquiry mechanism below to request deletion of eligible personal data.
We may need to retain limited information after a deletion request where required for legal, security, fraud-prevention, accounting or other legitimate compliance purposes.
8. Children
Unless a specific product clearly states otherwise, our products are not directed to children below the minimum age required to consent to the processing of personal data in their jurisdiction. We do not knowingly collect personal information from children in violation of applicable law.
If a Metasoft product is specifically designed for children or families, that product will apply age-appropriate data practices and any additional disclosures, consent mechanisms and platform requirements that apply to that audience.
9. Your choices and privacy rights
Depending on where you live, you may have rights regarding your personal information, such as requesting access, correction, deletion, restriction, objection, portability or withdrawal of consent. You may also be able to manage certain permissions and advertising choices through your device or operating-system settings.
To submit a privacy request, use the contact details in the Contact us section below. We may need to verify your identity before fulfilling certain requests.
10. International data transfers
Our service providers or infrastructure may process information in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers and process information in accordance with applicable data-protection laws.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our products, technology, legal requirements or data practices. When we make changes, we will update the effective date at the top of this page. Where required by law, we will provide additional notice or obtain consent.
12. Contact us
For privacy questions, requests or concerns relating to Metasoft applications, games or services, please contact Metasoft Bilgi Teknolojileri A.Ş. using the channels below.